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Customer Service Manager
Job Posted: an hour ago
Salary: £ 39,500 - 39,500 / Annum
Job Type: Permanent
Location: Tewkesbury, Gloucestershire
Expire in: a month
Job Description
Customer Service Manager - 6542
Location: Tewkesbury
Salary: £39,500
Hours: Monday to Friday, 08:00 – 17:00, with alternate Saturdays (finishing around 14:30; a weekday off provided when working Saturdays)
Key Responsibilities of a Customer Service Manager:
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Lead and support a team of Customer Sales Administrators to deliver excellent customer service.
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Manage the end-to-end order process, ensuring accuracy and efficiency.
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Maintain customer records, pricing and reporting to drive improvements.
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Handle queries and complaints, resolving issues promptly and professionally.
Key Skills of a Customer Service Manager:
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Previous experience managing a customer service or office team
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Strong communication and people management skills.
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Confident decision-maker with excellent organisation and attention to detail.
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Strong IT skills and a proactive approach to problem-solving.
For more information please contact Katie Tyrrell at First Base EmplyomentBefore You Apply
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