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Customer Service Manager
Job Posted: 5 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Contract
Location: Guildford, Surrey
Expire in: a month
Job Description
We are seeking an experienced and proactive Customer Services Manager to lead the customer care team. The ideal candidate will manage customer service operations, ensuring high levels of satisfaction, timely resolution of issues, and excellent communication with clients.
Key Responsibilities:
Lead the customer service team to resolve issues efficiently and professionally
Act as the main point of contact for clients regarding any concerns
Coordinate with wider teams when required
Monitor and report on customer service KPIs
Look into trends and report back to senior management
Develop and implement customer service improvement initiatives
Work closely with the Head of Customer Service
Analyse and look into specific data
Run daily reports on findings
Guide and support the customer care team
Requirements:
Proven experience in a customer service role
Have management experience
Strong understanding of processes and resolutions
Excellent communication, negotiation, and leadership skills
Ability to handle complaints professionally and empathetically
IT proficient in CRM systems and Microsoft Office
Please apply for more information on this great contract positionBefore You Apply
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