Hiring Now: Customer Service Manager Near You – Apply Today!
Your Next Customer Service Manager Job Starts Here – Apply Now!
Customer Service Manager
Job Posted: a day ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Wokingham, Berkshire
Expire in: a month
Job Description
A great opportunity for an experienced Customer Service Manager to join our client's close-knit team. The successful candidate will lead and inspire a small customer service team, ensuring clients receive outstanding support from initial enquiry through to aftersales care. You'll be instrumental in streamlining processes, introducing new tools, and creating a more efficient and engaging customer experience.
Job Title: Customer Service Manager
Location: Wokingham
Salary: £30,000 - £35,000 per annum DOE
Key Responsibilities:
Lead, coach, and develop a team of Customer Service Advisors
Support the Head of Sales in maintaining excellent standards of customer care
Oversee the handling of enquiries, quotes, and orders to ensure accuracy and speed
Drive process improvements and support digital transformation projects
Hold regular one-to-ones and performance reviews to develop and motivate your team
Collaborate with other departments to enhance communication and workflow
Track key performance metrics, identifying trends and opportunities to improve
Skills & Experience:
Experienced in leading or supervising a customer service or sales team
Proven experience with process improvement or digital transformation projects
Comfortable using CRM and ERP systems with strong Excel and data handling skills
Excellent communicator who can balance empathy with efficiency
Analytical, organised, and solutions-focused with a genuine passion for improving customer experience
This is an excellent chance to join a business that's growing steadily and investing in both its people and its processes. You'll enjoy autonomy, visibility, and the chance to make a real impact on how the business serves its customers. If you're a proactive, people-focused leader who thrives in a changing environment and enjoys making things work better, this could be the role for you!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UKBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Wokingham, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).