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Customer Service Manager
Job Posted: 10 hours ago
Salary: £ 32,000 - 36,000 / Annum
Job Type: Permanent
Location: Newark on Trent, Nottinghamshire
Expire in: a month
Job Description
A family-run business that has grown year on year for the past 5 years, now at the forefront of their market is looking for a hands-on Customer Service Manager. As the Customer Service Manager, you will lead a team of 7 existing customer service staff whilst also looking after your own key accounts.
As the Customer Service Manager, you will lead and support a busy team across Customer Service, Purchasing, and E-Commerce operations.
Key Responsibilities:
* Lead and manage a team of 7 customer service staff, ensuring daily and weekly tasks are completed efficiently and to a high standard.
* Organise, prioritise, and oversee administrative & customer service workflows across multiple departments.
* Recruit, train, and mentor staff, holding monthly 1-1 meetings and setting performance targets.
* Monitor KPIs and report performance to senior management and directors.
* Identify opportunities for process automation to save time and improve efficiency.
* Collaborate with other departments to ensure smooth operations and enhance company-wide efficiency.
* Manage IT setups and coordinate with outsourced IT providers, including full PC setups for new starters and yearly review meetings.
* Act as account manager for key mainstream clients, managing pricing, profit margins, and reporting.
* Write and maintain process documentation to improve workflows.
You will have:
* Proven experience in customer service management or key account management with leadership qualities.
* Strong leadership and team management skills.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM/order management systems, and e-commerce platforms.
* Ability to multitask and work across multiple teams and departments.
* Problem-solving mindset with a proactive and positive approach.
* Experience with process improvement and reporting to senior management.
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