Hiring Now: Customer Service Manager Near You – Apply Today!
Your Next Customer Service Manager Job Starts Here – Apply Now!
Customer Service Manager
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Horsham, West Sussex
Expire in: a month
Job Description
Customer Service Manager
A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations. The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development.
You'll be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members.
Key Responsibilities
Lead and manage a support operation of 40+ people, across multiple support functions.
Oversee daily service desk performance, ticket triage, escalations, and SLA adherence.
Coach and develop junior staff and early-career professionals to build capability and confidence.
Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching.
Act as escalation point for major incidents and customer complaints.
Own and report on team KPIs and service metrics to the Senior Management Team.
Maintain ISO/GDPR compliance, CRM accuracy, and internal process adherence.
Champion continuous improvement and service innovation across people, processes, and tools.
Key Skills & Experience
Strong experience managing a large, multi-functional customer support team (40+).
Proven leadership in a service desk or technical support environment.
Passion for developing people - especially mentoring younger team members.
Skilled in SLA/KPI management, reporting, and quality assurance.
Exceptional communication, organisation, and problem-solving abilities.
Knowledge of telecoms, broadband or tech support is beneficial.
Experience working within ISO and GDPR-compliant environments.ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desireBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Horsham, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).