Hiring Now: Customer Service Officer Near You – Apply Today!
Your Next Customer Service Officer Job Starts Here – Apply Now!
Customer Service Officer
Job Posted: 12 hours ago
Salary: £ 12.21 - 16.15 / Hour
Job Type: Contract
Location: LN1, Lincoln, Lincolnshire
Expire in: a month
Job Description
About the Role
One of my local government clients is seeking 3 x Customer Service Officers to join their Adult Care and Wellbeing Hub in Lincoln.
As part of the Council’s Customer Service Centre, you’ll be the first point of contact for members of the public and professionals, handling enquiries by phone and email. You’ll provide advice, support, and information about Adult Care, Carer Services, and the Wellbeing Service helping people to access the support they need.
These are meaningful and rewarding roles where you’ll make a genuine difference in people’s lives.
Key Responsibilities
*
Respond to telephone and email enquiries from residents and professionals.
*
Use a strength-based approach to understand needs and offer appropriate solutions.
*
Handle sensitive, complex, and emotive situations with empathy.
*
Record accurate case notes and manage information on council systems.
*
Liaise with internal departments and external services.
*
Deliver excellent customer care in line with council values.
About You
*
Previous experience in customer service, contact centre, or similar roles.
*
Strong communication and problem-solving skills.
*
Able to manage sensitive conversations with compassion and professionalism.
*
Confident IT user (Microsoft Office and CRM systems).
*
Team player with resilience and a positive attitude.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel LtdBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Officer job near me in LN1, Lincoln, Lincolnshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).