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Customer Service Officer
Job Posted: 12 hours ago
Salary: £ 13.84 - 18 / Hour
Job Type: Temporary
Location: NP22, Sirhowy, Blaenau Gwent
Expire in: a month
Job Description
Job Overview:
One of my local government clients is seeking a Customer Service Officer to support its Street Cleaning and Environmental Services team. This is a practical, hands-on role that also involves supervisory responsibilities across various public service operations such as street cleaning, waste collection, highways, grounds maintenance, and bereavement services.
You will work as part of a team, ensuring high service standards while interacting with the public, supporting operatives, and ensuring vehicles and equipment are maintained and operated safely.
Key Responsibilities:
Street Cleaning Services
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Supervise and support operatives as required.
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Clean streets, pavements, and back lanes according to scheduled routes.
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Operate and maintain Council vehicles, including daily checks and compliance with the Driver’s Handbook.
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Respond to emergencies and ensure positive engagement with the public.
Highways & Drainage Services
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Drive and operate machinery and vehicles, including the Gully Machine.
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Support drainage and highway works, including kerbing, tarmac patching, and reinstatement.
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Assist with fence, street furniture, and culvert maintenance.
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Carry out verge maintenance including grass cutting, hedge trimming, and spraying.
Grounds Maintenance & Bereavement Services
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Maintain sports fields, courts, and amenity areas (grass cutting, pitch marking, weeding).
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Clean and maintain associated facilities and buildings (e.g. pavilions, toilets).
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Support cemetery operations: grave preparation, interments, plot records, and liaison with Funeral Directors and families.
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Maintain cemetery grounds, drainage systems, and site security.
Recycling & Waste Services
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Drive and operate waste collection vehicles, ensuring safe navigation of designated routes.
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Supervise the collection crew and assist with loading if required.
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Ensure waste/recyclables meet required quality and contamination standards.
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Return assisted collection paperwork and report any issues to supervisors.
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Communicate with the public regarding waste strategy when needed.
Requirements:
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Experience in environmental or public services preferred (e.g. street cleaning, grounds maintenance, waste, highways).
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Strong awareness of Health & Safety protocols.
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Full UK driving licence (essential for vehicle-based duties).
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Able to work outdoors in all weather conditions.
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Effective communication and customer service skills.
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Ability to follow schedules and work as part of a team.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel LtdBefore You Apply
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