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Customer Service Operator

Job Posted: 10 days ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Livingston, West Lothian

Expire in: 18 days

Job Description

Customer Coordinator

Livingston | £28,000 | Full Time | Permanent

If you enjoy being busy, solving problems and speaking with people all day, keep reading.

Escape Recruitment is working exclusively with an established facilities management business in Livingston to recruit a Customer Coordinator.

This isn't a call centre and it isn't a sales role.

You'll become the main point of contact for a portfolio of commercial customers, making sure maintenance requests are managed from start to finish. One minute you'll be speaking with a customer, the next you'll be arranging engineers, updating clients, coordinating subcontractors or making sure urgent jobs are completed within agreed timescales.

No two days are the same.

What you'll be doing

Managing customer enquiries by phone and email.
Coordinating reactive and planned maintenance works.
Scheduling engineers and subcontractors.
Keeping customers updated on job progress.
Prioritising urgent requests.
Updating internal systems accurately.
Building long-term relationships with your customers.
Working closely with the wider operations team.

We're looking for someone who

Enjoys speaking with customers.
Can stay organised when managing multiple jobs.
Is comfortable working in a busy environment.
Has strong administration skills.
Can build relationships with customers and colleagues.
Takes ownership and enjoys solving problems.Previous facilities management experience isn't essential. If you've worked within customer service, operations, scheduling, logistics, service coordination or another busy office environment, we'd love to hear from you.

In return

£28,000 salary.
Monday to Friday working hours.
Full training.
Genuine career progression.
Supportive team environment.
Modern Livingston office

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Operator job near me in Livingston, West Lothian! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!