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Customer Service Operator
Job Posted: a day ago
Salary: £ 26,000 - 28,500 / Annum
Job Type: Permanent
Location: Hixon, Staffordshire
Expire in: a month
Job Description
Job Vacancy: Customer Service Advisor – Plant Hire Industry 🌟
📍 Location: Hixon
🕒 Job Type: Full-time-Permanent
💷 Salary: 26-28.5k depending on experience
📅 Start Date: ASAP
Are you passionate about delivering excellent customer service? Do you have experience in a fast-paced environment and an interest in construction or plant hire? Join our growing and leading provider in the plant hire industry!
🔧 About the Role:
As a Customer Service Advisor, you'll be the first point of contact for customers — helping them with equipment hire, handling enquiries, and ensuring smooth service from start to finish.
📝 Key Responsibilities:
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Handle incoming calls, emails, and walk-in enquiries
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Provide hire quotes, availability checks, and equipment recommendations
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Process bookings, returns, and payments accurately
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Liaise with the transport and operations teams to coordinate deliveries
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Build strong customer relationships through friendly, efficient service
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Resolve issues and complaints professionally and promptly
✅ Requirements:
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Previous experience in customer service (plant hire or similar industry preferred)
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Strong communication and problem-solving skills
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Good IT skills (experience with hire or CRM systems a plus)
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Ability to multitask and remain calm under pressure
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A proactive, can-do attitude with attention to detail
🎁 What We Offer:
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Competitive salary & benefits
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Full training
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Friendly and supportive work environment
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5 weeks holiday plus bank holidays
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Xmas shut down
If this interests you, please call or click applyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Operator job near me in Hixon, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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