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Customer Service / Repairs Coordinator
Job Posted: 12 hours ago
Salary: £ 13.5 - 14 / Hour
Job Type: Permanent Contract , Temporary
Location: Spalding, Lincolnshire
Expire in: a month
Job Description
Customer Service / Repairs Coordinator
We are currently recruiting for a Customer Service / Repairs Coordinator to join a busy and supportive team. This is a fantastic opportunity for someone with strong organisational skills and a passion for delivering excellent customer service.
The Role
You will act as a key point of contact for tenants, managing incoming calls, coordinating surveyor visits, and ensuring repair issues are resolved efficiently and professionally.
Key Responsibilities
* Answer incoming calls from tenants reporting DCM (defect/maintenance issues)
* Triage calls effectively and accurately log details
* Schedule appointments for surveyors to attend properties
* Liaise with surveyors regarding outcome reports
* Arrange remedial works with internal teams or external contractors
* Conduct follow-up calls to ensure issues have been fully resolved
* Maintain accurate records and update internal systems
Working Relationships
* Work closely with the DCM Coordinator
* Coordinate diaries for surveyors and contractors
* Act as a link between the Customer Services team and back-office functions
About You
* Previous experience in a customer service or coordination role
* Excellent organisational and diary management skills
* Strong communication skills, both written and verbal
* Ability to prioritise workload and manage multiple tasks
* Confident liaising with customers, surveyors, and contractors
* Proactive and solution-focused approach
What’s on Offer
* Monday to Friday working hours – no weekends
* Supportive team environment
* Opportunity to develop within a fast-paced roleBefore You Apply
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