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Customer Service representative / Administrator
Job Posted: 6 hours ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: BL1, Bolton, Greater Manchester
Expire in: a month
Job Description
About the Role
We’re recruiting on behalf of a long established, growing business that provides specialist services to major commercial clients across the UK. They are now seeking a confident and proactive Customer Service Representative / Administrator to join their busy operations team. This is a fantastic opportunity for someone with strong organisational skills and a background in customer service or administration who thrives in a fast paced, contract driven environment.
Key Responsibilities
* Act as a central point of contact between clients, site teams and third party logistics (3PL) providers
* Manage high value contracts and purchase order (PO) processes with accuracy and attention to detail
* Use an industry specific system for data entry, scheduling and reporting
* Liaise with site managers to ensure services are delivered on time and to agreed standards
* Provide administrative support including invoicing, documentation and record maintenance
* Track and resolve customer queries efficiently, maintaining a professional and helpful approach
* Support the wider operations and commercial teams with contract coordination and performance reporting
* Build and maintain strong relationships with external partners and internal stakeholders
Skills and Experience
* Previous experience in a customer service, administrative or operations support role
* Strong communication and relationship building skills
* Confident working with multiple stakeholders across different sites or departments
* High level of accuracy and attention to detail when managing data and documentation
* Comfortable using digital systems and learning new software quickly
* Able to prioritise workload effectively in a fast-paced environment
* Experience working with 3PL providers or coordinating logistics is advantageous
* Positive, team oriented attitude with a commitment to excellent service delivery
The Offer
* Full time, permanent position with scope for long term development
* Hybrid working available after probation (1 day from home per week)
* Supportive, collaborative team culture
* Comprehensive training on internal systems and processes
* Competitive salary and benefits package
If you are interested in this job role please submit your application, alternatively you can give us a call to be the first to apply
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placementsBefore You Apply
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