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Customer Service Representative/Agent
Job Posted: 9 days ago
Salary: £ 15 - 20 / Hour
Job Type: Contract
Location: Newcastle upon Tyne, Tyne and Wear
Expire in: 19 days
Job Description
The Role
We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence.
Location:Newcastle upon Tyne
Duration:Minimum of 6 months with pontential conversion to FTE
Mode of contract:Onsite
Key Responsibilities
Manage high-volume inbound calls and digital inquiries within a busy contact centre environment.
Provide professional, empathetic, and efficient support to resolve customer queries.
Navigate internal systems to update and manage customer records with high attention to detail.
Ensure compliance with industry regulations and internal company policies.
What You'll Bring
The Essentials:
Contact Centre Experience: You are comfortable working in a structured, fast-paced call centre environment.
Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.
Communication: Exceptional verbal and written communication skills.
The "Nice-to-Haves":
Financial Services Background: Previous experience working within banking or finance.
Personal Loans Expertise: Specific experience servicing personal loan products is a significant advantage.
CRM Mastery: Proficiency in Customer Records Management systems and data integrity.
Why Join Us?
Randstad Technologies is acting as an Employment Business in relation to this vacancyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Representative/Agent job near me in Newcastle upon Tyne, Tyne and Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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