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Customer Service Representative
Job Posted: an hour ago
Salary: £ 12.2 - 12.21 / Hour
Job Type: Contract
Location: South East
Expire in: a month
Job Description
Customer Service Representative
Location: Laleham Salary: £12.21 per hour Schedule: Monday to Friday
Role Summary
We are seeking a highly professional and effective Customer Service Representative to manage comprehensive client relations from our Laleham base. This role is pivotal in upholding service standards by serving as the primary liaison for all customer communication, ensuring precise and efficient resolution of inquiries and issues.
Core Responsibilities
Manage multi-channel customer interaction, including telephonic, digital, and written correspondence.
Execute effective query resolution and manage client escalations according to established protocols.
Process administrative functions, including accurate input of orders, applications, and account modifications.
Ensure meticulous record-keeping and data integrity within the designated database/CRM system.
Maintain and apply expert-level product and policy knowledge to deliver accurate information to the client base.
Candidate Profile
Experience: Demonstrated success in a demanding customer service or client-facing capacity.
Communication: Exceptional written and verbal professional communication skills.
Aptitude: High proficiency in problem-solving and exercising professional judgment.
Technical Skills: Competence in utilizing corporate IT systems and experience with CRM platforms.
Attribute: Unwavering attention to detail and commitment to service excellence.
Salary and Logistics
The salary for this role is £12.21 per hour.
The working schedule is Monday to FridayBefore You Apply
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