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Customer Service Representative

Job Posted: 5 hours ago

Salary: £ 13.5 - 13.5 / Hour
Job Type: Temporary
Location: Newbury, Berkshire

Expire in: a month

Job Description

Customer Service Representative 🌟

Are you a skilled customer service professional with a technical background? We're looking for a Customer Service Representative to join our team in Newbury and help deliver outstanding support to our customers.

📍 Location: Newbury
 🕒 Employment Type: Full-time
 💷 Salary: £13.50 per hour

About the Role

As a Customer Service Representative, you'll be responsible for managing service-related customer interactions, including repair orders and returns.You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery.

Key Responsibilities

Process repair/work orders
Arrange returns and collections, handle pricing and delivery queries
Respond to customer emails and calls professionally and promptly
Investigate and resolve invoice disputes
Log and follow up on issue resolution, ensuring clear communication with customers
Collaborate with internal teams on customer-specific and cross-functional topics
Support and help train junior colleagues as needed
Organise and prioritise tasks effectively across multiple processes

Working Hours

We operate a flexible shift pattern to support our customers effectively:

08:30 - 16:00
09:00 - 17:00
09:30 - 17:30

What We're Looking For

Essential:

Experience in customer service, order management, or contact centre roles
Strong relationship-building skills with customers and colleagues
Excellent communication and problem-solving abilities
Advanced proficiency in MS Excel, Outlook, Word, and ERP systems
Ability to stay calm under pressure and work independentlyDesirable:

Understanding of customer service process flows and documentation practices
Experience in service and maintenance or technical customer contact
Ability to handle difficult situations with professionalism
Working level of English

Key Competencies

Highly customer-focused with a positive, can-do attitude
Strong collaborator with high performance standards
Self-motivated and proactive in identifying process improvements
Acts with integrity and makes autonomous decisions confidently
Willingness to adopt lean approaches and troubleshoot under pressureReady to make a difference in customer service? Apply now or contact us to learn more about this exciting opportunity!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Newbury, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!