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Customer Service Representative

Job Posted: 3 hours ago

Salary: £ 23,500 - 23,500 / Annum
Job Type: Permanent
Location: Portsmouth, Hampshire

Expire in: a month

Job Description

Customer Service Representative

Location: Portsmouth
 Working Pattern: 4 days in the office, 1 day from home
 Hours: 8:00 AM - 4:00 PM - 35 hours a week. 
 Salary: £23,500 per annum + 5% annual bonus

Benefits

25 days holiday
12% pension contribution
Private health care
Free parking
Moving day - 1 paid day offAbout the Role

The Customer Service Representative is responsible for delivering exceptional customer service while adhering to company guidelines. This role involves managing all aspects of the order management process for customers. The successful candidate will ensure customer needs are met promptly and professionally.

This is a busy and varied position that requires strong attention to detail, excellent organisational skills, and the ability to work under pressure to meet tight deadlines.

Key Responsibilities

Accurately process orders from quote to invoice, ensuring deadlines are met.
Respond to customer queries promptly and professionally.
Handle credits and rebills as required.
Manage stock levels in the UK distribution hub and during shortages.
Prepare daily shipment files for couriers, ensuring accuracy.
Communicate proactively with customers regarding product availability.
Liaise with couriers and internal teams to provide up-to-date shipment information.
Maintain and update customer records accurately.
Follow SOPs and work instructions to maintain high standards.
Escalate any requests outside policy to the Team Leader/Manager.
Provide cover for on-call duties as per department rota.
Monitor and process purchase orders for non-wholesale sites.
Assist with monthly invoicing and reporting tasks.
Maintain internal reports and support evolving business needs.Requirements

Experience & Skills:

Previous experience in a fast-paced customer service environment.
Experience in inbound call centres, retail, or similar customer-focused roles.
Strong telephone manner and ability to handle queries efficiently.
Excellent written and verbal communication skills.
Strong interpersonal, analytical, and organisational skills.
Flexibility to work additional hours when required.Competencies:

Engaged: Able to prioritise and take responsibility.
Competitive: Proactive, adaptable, and committed to improving processes.
Collaborative: Strong team player with excellent communication skills.
High Performing: Detail-oriented, works to high standards, and maintains a sense of urgency.
Trustworthy: Dedicated to delivering the best customer service. 

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Portsmouth, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!