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Customer Service Representative

Job Posted: 21 days ago

Salary: £ 24,969 - 24,969 / Annum
Job Type: Permanent
Location: Glasgow, Glasgow City

Expire in: 6 days

Job Description

Helpdesk Operator

Salary: £24,969 per annum

Location: Glasgow Head Office (G5 0US)

Contract type: Permanent , Days

Full time: 37.5 hours per week. Working 5 over 7 days.

Contract: Asda

Here's what you can expect to be doing:

  * Handling inbound and outbound calls, and logging jobs in a fast-paced environment

  * Co-ordinating contractors and City Technicians to ensure they attend to our City standards

  * Working in partnership with customers to achieve results

  * Completing a variety of administrative tasks such as quotes, uplifts, emails

  * End-to-end job management

  * Working as part of a team to drive customer excellence

Here's what we would like from you:

  * Driven and passionate with a great attitude to deliver customer excellence

  * Helpdesk experience in facilities management

  * Excellent verbal and written communication skills

  * Accuracy and attention to detail

  * Ability to work as part of a team and effectively manage own workload

  * Administrative experience, including knowledge of Microsoft office packages

  * Previous contact centre/call centre/helpdesk experience

Here are the benefits we offer:

  * 33 days (6.6weeks) paid holiday for a full-time contract

  * 37.5 hours per week contract

  * Free on-site parking

  * Subsidised canteen facilities & vending machines

  * Access to Mental Health First Aiders

  * Recommend a Friend incentive

  * Pension scheme – up to 5% matched contribution

  * Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more

  * Salary sacrifice schemes, including Smart Tech and Cycle to Work

  * Great development and career opportunities

  * Access to One City, our reward and recognition hub. One City provides access to a host of benefits:

  * Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

  * Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips

  * Access to our colleague reward and recognition tools, with awards ranging from £5 - £250

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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