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Customer Service Representative

Job Posted: 2 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Redditch

Expire in: a month

Job Description

Owen Daniels are working with a leading aerospace manufacturer looking to appoint an experienced Account Manager to take ownership of key customer accounts, alongside a number of smaller customers across the sector.

 This is a customer-facing commercial role focused on managing relationships, coordinating delivery expectations, handling escalations and ensuring a high level of service across complex manufacturing programmes.
 You will act as the main point of contact for your accounts, building strong customer partnerships whilst working closely with internal planning, production, quality and supply chain teams to ensure orders, schedules and commitments are delivered effectively.
 This role would suit someone with previous account management or customer management experience gained within aerospace or another highly regulated manufacturing environment.

Salary: £35,000 - £40,000 p.a.
Location: Redditch
Benefits: Excellent, includes enhanced pension, life assurance, excellent development pathway plus many others.

 Key Responsibilities
Manage  aerospace accounts plus additional smaller customers
Act as the primary point of contact for all day-to-day customer activity
Build strong customer relationships and maintain service levels
Negotiate delivery dates, schedule changes and customer priorities
Manage supply issues, customer escalations and orderbook updates
Work cross-functionally with planning, production, quality and engineering teams
Support ongoing commercial discussions and identify opportunities for growthRequirements
Previous Account Manager / Customer Account Manager / Customer experience
Aerospace background preferred or experience within a regulated industry such as defence, automotive, medical or precision engineering
Strong understanding of manufacturing, supply chain and customer delivery management
Confident communicator with strong negotiation skills
Commercially aware and highly organisedTo Apply If you are looking for a role where you can manage key aerospace customers and play a central part in delivery and commercial performance, please apply today

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