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Customer Service Representative

Job Posted: 12 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Basildon

Expire in: 16 days

Job Description

As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction.

You will be responsible for managing all customer inquiries and helping to resolve issues. In addition, you will manage the booking in and out process of customer assets and co-ordinate onsite calibrations ensuring the company meets all contracted service levels and KPI’s.  

About the RoleThe great benefits you will get as a Customer Service Representative:

•	Continuous development and training plan

•	Competitive salary – more details available upon request

•	25 days holiday + bank holidays – with the option to buy/sell up to 5 days a year.

•	Access to the Trescal PerksHub- a bespoke discounts portal & app with over 900+ major retail outlets and restaurants

•	Continuous employee/financial well-being programme

•	Medical Health Cash Plan

•	Gym membership discounts

•	Cycle-to-work scheme

•	Pension and Life Assurance Scheme

Requirements

What you’ll bring to the team:

•	Previous experience in a customer service or administration role

•	Excellent communication skills both written and oral are essential

•	Excellent IT skills and knowledge of Office Suite 

•	Proven ability to identify and meet customers’ needs and requirements

•	Self-motivated and team-orientated

•	Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Basildon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!