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Customer Service Representative
Job Posted: 16 hours ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: B98, Beoley, Worcestershire
Expire in: a month
Job Description
CUSTOMER SERVICE REPRESENTATIVE
We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,
Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.
In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.
Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow
KEY BENEFITS
* Salary: Up to £25,000 - £27,000 Dependant on experience
* Plenty of free parking on site
* Exquisite working environment
* Lunchtime Friday finish
* Recent investment
* Long established and stable business
* Top quality products
* Charity events
* Friendly, supportive team
RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE
* Respond to customer queries via phone, email, and chat in a timely and professional manner
* Provide accurate information about products, services, and orders
* Resolve customer complaints with empathy and efficiency
* Process orders, returns, and refunds
* Work collaboratively with internal teams to solve customer issues
* Maintain up-to-date product knowledge to provide informed support
* Keep detailed records of customer interactions in our CRM system
REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE
* Previous experience in a customer service or call centre role preferred
* Strong verbal and written communication skills
* Excellent IT skills, with Outlook and excel
* A calm, patient, and friendly demeanour
* Proactive problem solver with a positive attitude
* Able to multitask and work well under pressure
* Tech-savvy and comfortable learning new systems
* A team player who thrives in a fast-paced environment
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our MANUFACTURING & PRODUCTION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.
Probe Technical Recruitment, providing Manufacturing & Production Recruitment Support since 1994Before You Apply
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Looking for your next career move? Join a top company hiring Customer Service Representative job near me in B98, Beoley, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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