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Customer Service Representative
Job Posted: 7 hours ago
Salary: £ 20,000 - 25,000 / Annum
Job Type: Contract
Location: Basingstoke, Hampshire
Expire in: a month
Job Description
Customer Services Representative
Type: Fixed Term Contract (12 months initial)
Location: Basingstoke
Salary: circa. £25,000 per annum
SRG are working with a global medical products and technologies company, with a mission to find & provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client's customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers.
The successful candidate will handle the following responsibilities:
Support customers by phone, electronically and face to face.
Process customer orders received via inbound and outbound telephone, email and post.
Respond promptly to customer and colleague enquiries.
Maintain complete and accurate records of all customer interactions in the company CRM system
Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
Drive long term business relationships and strengthen retention via customer registration to company programme.
Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
Develops relationships with customers through empathy and diplomacy
Qualifications needed and other requirements:
At least 1-2 years of significant practical experience in customer services role
High levels of empathy with active listening skills
Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
Ability to work collaboratively with internal and external stakeholders
High level of organisational skills and an ability to prioritise workload whilst multitasking
Excellent verbal, written and face to face communication skills
Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
Ability to work independently and as a team
Proven track record of working towards KPI's and targets
Attention to detail with a high level of accuracy
Telephony, CRM and prescription system experience ideally
To Apply
If you want to find out more about this role or would like to make an application, click below or contact Theo Charles
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancyBefore You Apply
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