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Customer Service Representative
Job Posted: 17 hours ago
Salary: £ 24,000 - 25,000 / Annum
Job Type: Permanent
Location: Welham Green
Expire in: a month
Job Description
Customer Service Representative
OA are recruiting for a Customer Service Representative to join our client’s highly successful and growing team.
Location: Welham Green
Hours: 8:30am - 5:00pm, with a 4:30pm finish on Fridays. Fully office-based
Salary: £24,000 – £25,000 – depending on experience
Customer Service Representative Benefits
21 days’ holiday plus bank holidays
Additional Christmas closedown (3 working days, depending on dates)
Staff discount
Subsidised canteen
Free on-site parking
Customer Service Representative Key Responsibilities
Handle customer orders and enquiries via phone, email, live chat, or instant message
Resolve complaints quickly and patiently, including late, incorrect, or faulty orders, plus technical support
Maintain accurate and confidential customer and financial records
Use database systems and liaise with suppliers to arrange collections, deliveries, repairs, and correspondence
Assist with online registration, order processing, and stock availability checks
Support finance with security checks, accounting queries, and flagged issues
Communicate order updates, delays, or changes to customers
Coordinate with overseas manufacturing teams via Skype or email
Maintain a clean, safe warehouse workspace in line with health and safety rules
Keep company representatives informed on samples, new ranges, and queries
Customer Service Representative Skills and Experience
Friendly and patient
Team player in fast-paced settings
Detail-oriented and deadline-driven
Able to prioritise orders
Strong critical thinking and problem-solving skills
Good listener
Accurate record-keeping
Builds strong customer rapport
If you’re interested in the position, please apply online with your CV.
BARNPERM
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