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Customer Service Representative
Job Posted: 2 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Contract Temporary
Location: Sheffield, South Yorkshire
Expire in: a month
Job Description
Are you a fluent German speaker with a passion for delivering outstanding customer service?
Sue Ross Recruitment are working with a well-established international client based in Sheffield, who are looking to recruit a Customer Service Representative to join their dedicated and dynamic team on a 12 month FTC.
🔹 Key Responsibilities:
* Handle incoming customer orders via phone, email, and online platforms, ensuring accurate and timely entry into the ERP system.
* Resolve queries and complaints efficiently, providing a high standard of service.
* Coordinate with internal teams (shipping, inventory, scheduling, sales) to ensure smooth and timely deliveries.
* Escalate customer concerns appropriately and in a timely manner.
* Maintain accurate customer records and documentation.
🔹 Essential Skills & Experience:
* Fluent German (spoken and written) – essential
* Strong communication skills in English;
* 1–2 years’ experience in a customer service or order processing environment
* Confident with ERP systems (SAGE, SAP, Oracle preferred)
* Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
* Strong organisational, problem-solving, and interpersonal skills
* Ability to work independently and collaboratively
🔹 Why Work With Our Client?
* Be part of a respected, international company with a strong team culture
* Use and develop your language skills daily
* Work in a supportive environment with growth opportunities
* Hybrid working
Interested?
Send your CV quoting reference T4693 to Sue Ross Recruitment today and take the next step in your customer service careerBefore You Apply
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