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Customer Service Representative

Job Posted: 13 hours ago

  • Salary: £ 13.86 - 15.38 / Hour

    Job Type: Temporary

  • Location: WA10, St Helens, St. Helens

Expire in: a month

Job Description

Our Client is currently recruiting a long term temp to support the business, the purpose of the role is:- * Support in the testing, training and implementation of the new SAP S4 HANA ERP System * Teams meetings with SAP developers * Feedback to the business on development * Cration of training documents * Training of current CS team * Customer Services's s primary (and often first) point of contact with their clients. They are the ambassadors of the companys brand and must act as a liaison providing product and services information, answering questions, and resolving any emerging problems that customer accounts might face with accuracy and efficiency. * Main responsibility is the support of customers by providing helpful information, answering questions, and responding to complaints. * Front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. * They are patient, empathetic, and passionately communicative. * They need to be pro-active and creative in finding solutions for customers. Key accountabilities of the role:- * Maintain a positive, empathetic, and professional attitude toward customers always. * Respond promptly to customer inquiries, thereby identifying and assessing customers’ needs to achieve satisfaction. * Communicate with customers through various channels. * Acknowledge and resolve customer complaints, providing appropriate solutions and alternatives within the time limits. * Follow up to ensure resolution of customer issues. * Process orders, forms, applications, and requests. * Keep records of customer interactions, transactions, comments, and complaints. * Communicate and coordinate with colleagues, as necessary. * Provide feedback on the efficiency of the customer service process. You must have a proven track record in Customer Support and have experience of SAP, preferably with SAP S4 Hana. This is a long term temporary role until at least the end of January

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