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Customer Service Representative
Job Posted: 2 days ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Cradley Heath, Sandwell
Expire in: a month
Job Description
Are you a professional Customer Service Representative looking for a new position?
We have an exciting opportunity for a Customer Service Representative to join a well-established company in their Customer Services Team in Cradley Heath
The purpose of the role is to make quotes, orders and everything associated with offering a high level of customer service.
Main duties to include:
* Processing of customer enquiries, orders and correspondence – communicating via email, teams and telephone.
* Checking stock availability and lead times on SAP
* Make quotations in SAP and actively follow up on them
* Inform new and existing customers about our products and procedures
* Order entry in SAP
* Follow up open orders, stock and MTO
* Inform customers of actions and price changes
* Working with other members in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
* Handle any type of complaint in a proficient way and recording in internal systems
* Create/provide documents (Certpro, Customs, COO)
* Allocating shipment method and price
* Invoice queries and credit request creation
Experience required:
* Minimum 5 years in customer facing roles – ideally in a customer service team
* SAP experience required
* Experience in a corporate environment
* Commercial skills to follow up quotes and projects
* Working in a multicultural environment
* Knowledge of export regulations advantageous
* Good application of Microsoft Software including Excel, Word, Teams
* Sage 200 experience desirable
* Experience in the lifting industry desirable
* Technical know-how of products and spare parts or willing to learn
What on offer:
* Permanent contract
* Competitive rate of pay
* Company Sick Pay Scheme
* Company Pension Scheme
* Life insurance
* 25 days holiday, plus bank holidays
Working hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday, with a 30-minute unpaid lunch break each day (39.5 hours.
If you are passionate about providing excellent customer service we would like to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Cradley Heath, Sandwell! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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