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Customer Service Representative
Job Posted: a day ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Newport
Expire in: a month
Job Description
Are you an experienced customer service professional with a background in sales office administration? Do you thrive in a fast-paced manufacturing environment and enjoy being the key link between sales, customers, and production teams? If so, we want to hear from you!
We’re seeking a Customer Service Representative to join a leading manufacturer in Newport. You’ll play a vital role in ensuring smooth order processing, accurate documentation, and excellent communication across customers, agents, and internal departments.
Customer Service Representative
Permanent
Up to £30,000 per annum
37.5 hours per week, worked on a flexible basis
9:00am - 17:00 Monday to Friday, 9:00 - 12:00 Friday
(Core hours: Mon–Thurs 9am–12pm & 2pm–4pm, Fri 9am–12pm)
Newport
Please note: public transport links to the site are very limited and infrequent.
Job Description
Prepare quotations and liaise with the Machine Shop for lead times and costs
Raise production orders and oversee shipping and invoicing, ensuring correct documentation is in place
Prepare BOMs, routings, cost roll-ups, and work files
Act as a key point of contact between Sales, Production, and customers to meet agreed schedules
Maintain accurate records of orders, deliveries, imports, and exports
Manage inter-plant replenishment and the washed boats process
Handle general reception and administration duties
Essential Experience & Skills
Previous experience in an office-based, customer-facing role
Understanding of sales order processes within a manufacturing environment
Proficiency in MS Word, Excel, Outlook
SAP experience required
Company Benefits
25 days holiday + statutory and bank holidays
Health cash plan
Private medical insurance (option to add family members)
4% pension contribution
Death in service cover
Up to 5 weeks company sick pay per yearBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Newport! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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