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Customer Service Representative
Job Posted: an hour ago
Salary: £ 25,500 - 26,500 / Annum
Job Type: Permanent
Location: Watford, Hertfordshire
Expire in: a month
Job Description
Job Title: Customer Service Representative
Location: Watford, Hertfordshire (On Site)
Salary: Starting: £25,500/annum
After succesfully passing the 3 months’ probation period: £26,500/annum
Plus Uncapped Bonus
Job type: Full time, Permanent
We are seeking a proactive individual to join us as a Customer Service Representative.
Your primary role will be to engage with Canadian clients here in our UK office (UK hours: 12PM-9PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading.
Embark on a rewarding career with us, assisting clients in understanding and accessing the financial markets. We provide 5-day paid training (9AM-6PM) to candidates who are successful in their first interview, ensuring they are equipped with the knowledge required to excel in their role.
Key Responsibilities:
* Communicate with potential clients to provide pre-onboarding information, ensuring that they understand the basics of our services and products.
* Provide educational material to clients in line with CIRO regulatory requirements, including outlining risks associated with trading.
* Assist clients in the initial steps of setting up accounts while ensuring that all necessary compliance steps are adhered to before full onboarding.
* Ensure compliance with all CIRO regulations, including proper documentation, and the completion of necessary regulatory disclosures.
* Build strong relationships with clients, fostering trust and addressing their inquiries promptly.
* Stay updated on CIRO policies and regulatory developments through in-house training and external professional development initiatives.
Required Qualifications:
* Strong communication skills, both over the phone and via email.
* Proficiency in CRM programs and relevant software for client tracking and compliance management.
* Ability to meet performance targets while ensuring full regulatory compliance during client onboarding.
Employee Benefits:
* Full in-house training & development, including training on CIRO compliance and regulatory standards
* Employee wellbeing program
* Free parking on-site
* Contributory pension scheme
* Fast progression opportunities
* Salary increase each year
* Office incentives based on performance
* Monthly and weekly spending vouchers for top performers
Fortrade Canada Limited is authorized and regulated in Canada by the Canadian Investment Regulatory OrganisationBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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