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Customer Service Representative
Job Posted: 4 days ago
Salary: £ Competitive
Job Type: Temporary
Location: Westerham (Kent, England), UK
Expire in: 24 days
Job Description
Customer Service Representative - IW Team
Salary: Competitive
Location: Westerham - TN16
This is a Temporary, Part Time vacancy
The vacancy
We currently have an exciting opportunity to join our growing Customer Service Team as a Customer Service Representative – In Warranty on a Part Time, Fixed Term Contract until August 2026.
Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You’ll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits – always aiming for first-time resolution.
This is a fast-paced call centre environment where you’ll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.
What You’ll Be Doing
Delivering excellent customer service by handling enquiries and complaints professionally.
Providing technical advice, fault finding, and scheduling service appointments.
Communicating confidently and effectively with customers.
Maintaining accurate customer records.
Supporting other areas of the contact centre during busy periods.
Promoting and living our safety-first culture.
Identifying issues, finding solutions, and continuously improving how we work.What We’re Looking For
Experience:
Strong customer orientation and proven experience in a customer-facing role.
Background in handling service-related queries within a quality framework.Skills:
Excellent technical ability.
Strong communication skills (verbal and written).
Ability to handle difficult situations with professionalism and empathy.
Goal-oriented with sound judgement and initiative.
Strong team player with high attention to detail.Behaviours & Attitudes:
Patient, compassionate, and empathetic.
Positive, confident, and resilient.
Self-motivated, ambitious, and adaptable.
A collaborative team player with a strong work ethic.What Your Colleagues Say About You
A problem-solver with great ideas and solutions.
An excellent communicator who engages at all levels.
Highly organised, methodical, and detail-oriented.Our Values
Cultivates Innovation – Always curious.
Active Learner – Continuously growing capability.
Collaborates – Share knowledge and skills.
Plans and Aligns – Purposeful and focused.Why Join Us?
At Fortune Brands, we don’t just reward results – we value how you contribute to our success. With a pay-for-performance culture, a supportive team environment, and opportunities to grow, this is the place to build a rewarding career.
The Benefits
33 days holiday (including Bank Holidays)
Annual Incentive Plan Bonus
Employee Assistance Programme & Health & Wellbeing support
Life Assurance & Pension Plan
High Street Reward Scheme & Refer a Friend Programme
Free Parking & Eye Care support for frequent technology users
Flexible working model
Employee Recognition ProgrammeOur Hiring Process
Initial discussion with our Resourcing Team
On-site interview process (1–2 stages depending on role).
Successful candidates will receive confirmation and start date details.If you haven’t heard back within 4 weeks, please consider your application unsuccessful. Due to high volumes, individual feedback cannot be provided.
Please note – we are unable to offer sponsorship on this role.
Be part of our journey – apply today and help us deliver outstanding service, every time.
Who we are
Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.
Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to growBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Westerham (Kent, England), UK! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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