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Customer Service Representative
Job Posted: 2 days ago
Salary: £ 24,969 - 24,969 / Annum
Job Type: Permanent
Location: G5, Glasgow, Glasgow City
Expire in: 25 days
Job Description
Job Title: Customer Service Representative
Location: Glasgow Head Office (G5)
Contract Type: Permanent
Working Hours: 37.5 Hours Per Week (Currently have both Dayshit & Backshift Available)
Salary: £24,969 Total Salary + Possible Overtime + Great Company Benefits
An exciting opportunity has emerged for a new Customer Service Representative's to join our company to work on the helpdesk with some of our major UK supermarket clients.
The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.
Key Responsibilities:
* Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
* Ensure the accurate input of data and the completion of all relevant fields throughout each call.
* Liaise with Engineers in order to prioritise calls enabling swift response times.
* Manage after call activities to effectively manage workload and service levels.
* Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
Qualifications / Experience:
Experience in a similar customer service-based role is desirable but not essential.
The ideal candidate:
* Visibly demonstrate enthusiasm and positive behaviour.
* Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues.
* Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team.
What We Offer:
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:
* 33 Days Holiday (Inc. Bank Holidays)
* Private Pension
* HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
* OneCity – Employee Discount Platform
* Employee Value Awards up to the value of £250
* Access to Costco Personal Membership Subscription
* Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
* Electric Car Scheme (Criteria Applies)
* First Bus Commuter Club – Discounted Bus Travel
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Customer Service Representative - Glasgow
Customer Service Representative - Glasgow
Customer Service Representative - GlasgowBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Representative job near me in G5, Glasgow, Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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