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Customer Service & Sales Administrator
Job Posted: 2 days ago
Salary: £ 24,000 - 28,000 / Annum
Job Type: Permanent
Location: Halifax, West Yorkshire
Expire in: a month
Job Description
The business is looking for a Customer Service & Sales Administrator to join their friendly team., this permanent position is ideal for someone who is solutions focused with a can do attitude and passionate about Customer Service.
Client Details
My client, a well established FMCG business based in Halifax known for its commitment to quality and innovation. With a strong presence in the market, the company offers a supportive and engaging environment for its employees.
Description
Act as the first point of contact for customer enquiries via phone and email.
Collaborate with internal teams to resolve customer issues effectively.
Maintain accurate records of customer interactions and transactions.
Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals).
Maintain customer records, pricing, and product information.
Support the Sales Team with quotations, sales reports, and account management.
Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders.
Handle customer complaints and returns in a professional and timely manner.
Monitor and follow up on back orders or delays, providing proactive communication to customers.
Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE.
Liaise with freight forwarders, couriers, and customs agents to organise shipments.
Track international shipments and resolve any delays or customs issues.
Maintain accurate records of export activities for audit and compliance purposes.
Profile
As a Customer Service & Sales Administrator you will have :
Previous experience in a distribution or FMCG environment.
Strong communication and problem-solving skills.
Proficiency with SAGE 200 would be highly desirable.
An organised approach to managing tasks and priorities.
A keen eye for detail and a proactive mindset.
Ability to work effectively both independently and within a team.
A genuine interest in delivering high-quality customer experiences.Job Offer
Competitive salary ranging from £24,000-£28,000
Annual bonus scheme rewarding performance.
Private medical coverage and life assurance (2x annual salary).
Employee Assistance Programme (EAP) for wellbeing support.
Monthly allowance of two cases of beer and free pint Fridays.
Discounted products.
Inclusive and collaborative company culture.Please note this is a fully office based roleBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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