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Customer Service & Sales Operations Executive
Job Posted: 15 hours ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Bracknell, Berkshire
Expire in: a month
Job Description
Customer Service & Sales Operation Executive, Bracknell: Join a leading FMCG organisation as a Customer Service & Sales Operations Executive in Bracknell. This role focuses on providing excellent customer service and supporting sales operations to ensure smooth and efficient processes.
Client Details
Customer Service & Sales Operation Executive, Bracknell: This opportunity is with a medium-sized organisation within the FMCG industry, recognised for its strong market presence and commitment to delivering high-quality products. Based in Bracknell, the company offers a professional environment where efficiency and customer satisfaction are at the forefront.
Description
Act as the primary contact for customer enquiries, ensuring prompt and professional responses.
Manage and process customer orders accurately, from receipt to delivery.
Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.
Collaborate with the sales team to provide operational support and ensure seamless communication.
Monitor stock levels and liaise with the supply chain team to prevent shortages.
Generate regular sales reports and provide insights to support strategic decisions.
Handle customer complaints and escalate issues when necessary to ensure resolution.
Maintain accurate records of customer interactions and transactions in the CRM system.
Contribute to process improvements within the customer service and sales operations function.Profile
Customer Service & Sales Operation Executive, Bracknell:
A successful Customer Service & Sales Operations Executive should have:
Experience within a fast paced commercial environment, particularly in customer service or sales operations.
Some supply chain or logistics experience is desirable but not essential
Strong organisational skills and attention to detail.
Proficiency in using CRM systems and Microsoft Office applications.
A proactive and solutions-focused approach to problem-solving.
Excellent communication skills, both written and verbal.
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.This is an office based role, not hybrid.
Job Offer
A competitive salary ranging from £28000 to £32000 per annum.
If you are ready to take the next step in your career as a Customer Service & Sales Operations Executive, apply todayBefore You Apply
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