Hiring Now: Customer Service / Service Administrator Near You – Apply Today!
Your Next Customer Service / Service Administrator Job Starts Here – Apply Now!
Customer Service / Service Administrator
Job Posted: 2 days ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol
Expire in: a month
Job Description
Customer Service / Service Administrator
Location- Bristol Salary: £30,000, rising to £32,000 after 6‑month probation Hours: 8:00am – 5:00pm Hybrid: 2–3 days WFH Holidays: 23 days + bank holidays Full‑time, Permanent Francesca’s Recruitment Ltd
About the Company
Our client is a well‑established and expanding organisation specialising in patient handling equipment and moving and handling solutions across the UK. Since 1998, they have supported the NHS, care homes, hospices and special schools, delivering reliable equipment and a consistently high standard of service.
They are committed to providing safe, effective solutions that support independence, dignity and quality of care for patients and carers.
The Role
We are recruiting a Customer Service / Service Administrator to join a professional and supportive Customer Service team. The role focuses on delivering excellent service, maintaining accurate administration and supporting the wider business with efficient communication and workflow management.
Key Responsibilities
*
Customer Service Excellence Provide professional and timely support to customers and internal teams. Respond to enquiries in line with service level expectations and ensure all interactions are recorded accurately.
*
First‑contact resolution Manage inbound service and sales calls, aiming to resolve queries efficiently and confidently.
*
Account Support Work with the Key Account Manager to identify opportunities within existing accounts and keep customers updated on remedial work.
*
Administrative Ownership Complete pre‑sales and post‑sales administration, process follow‑up work and set up new customers and contracts within the job management system.
*
Cross‑Functional Collaboration Liaise with engineers, sales, operations and accounts teams to support workflow and resolve job‑related queries.
What You Will Bring
*
A strong customer‑first mindset
*
A positive and professional approach
*
Excellent attention to detail and accuracy
*
Strong organisational skills and the ability to prioritise
*
Confidence communicating with customers and colleagues
*
A supportive and team‑focused attitude
Benefits
*
£30,000 salary
*
Increase to £32,000 after 6‑month probation
*
Hybrid working: 2–3 days from home
*
23 days holiday + bank holidays
*
Company pension
*
Private medical insurance
*
Profit sharing
*
Sick pay
*
On‑site parking
Location
Bristol with hybrid working availableBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service / Service Administrator job near me in Bristol, City of Bristol! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).