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Customer Service Specialist
Job Posted: an hour ago
Salary: £ 26,000 - 29,000 / Annum
Job Type: Permanent
Location: Leicestershire
Expire in: a month
Job Description
Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development
Step into a role where you bring experience and gain influence.
As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You'll Do
* Resolve customer queries that require more time, judgement or investigation
* Work with vulnerable or high-priority customers and deliver a calm, informed response
* Liaise with internal stakeholders to coordinate accurate, cross-functional responses
* Support onboarding of new team members through support, shadowing, and feedback
* Review case histories or trends and share insights to improve team service levels
* Use your knowledge of systems and processes to enhance both speed and accuracy across the team
* Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You’ll Bring
* A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
* Ability to remain clear-headed and structured when faced with technical or emotional queries
* Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
* A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
* Personal accountability for quality, timing and customer follow-through
What You’ll Gain
* Entry into a structured capability-based progression model
* Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
* A comprehensive six week onboarding programme with dedicated support
* Access to broader development through specialist or senior-level training
* Exposure to team quality processes, root cause analysis and performance forums
* Recognition for stepping up and supporting operational excellence
To explore your future please email your CVBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Specialist job near me in Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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