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Customer Service Specialist
Job Posted: 3 days ago
Salary: £ 28,500 - 28,500 / Annum
Job Type: Contract
Location: Sheffield, South Yorkshire
Expire in: 24 days
Job Description
Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months.
This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.
Key Responsibilities:
* Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
* Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
* Manage complex orders, including export documentation and certifications
* Contribute to projects such as Salesforce implementation, new product launches, and process improvements
* Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
* Build strong customer relationships, providing technical guidance where appropriate
* Maintain accurate customer records and documentation
Candidate Requirements:
* Proven experience in a customer service role, ideally in a manufacturing or export environment
* Fluency in either French, Spanish or Dutch would be highly desirable
* Knowledge of export processes/documentation and/or purchasing is advantageous
* Excellent problem-solving and communication skills
* Ability to manage multiple tasks while maintaining attention to detail
* Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
* A proactive team player with a positive and flexible approach
What’s On Offer:
* Fixed-term contract for approx. 14 months
* Competitive salary of £28,500
* Opportunity to join a well-established, global company
* Be part of a supportive, dynamic, and multilingual team
* Exposure to international customers and projects
This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your careerBefore You Apply
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