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Customer Service supervisor
Job Posted: 10 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Contract
Location: Abingdon, Oxfordshire
Expire in: 18 days
Job Description
Job Title: Customer Service supervisor
Location: Abingdon- OX14 1DY
Type: Nov 26
Work mode: Onsite
Pay rate: £40k-45k
The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience.
Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach.
This job description will be reviewed periodically and is subject to change by management.
Responsibilities:
Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures
Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met
Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction
Monitoring and evaluating phone and email interactions to ensure a high quality of service
Logging, investigating and resolving customer service issues and complaints as needed
Managing day to day contact with third party laboratories and ensuring any issues are escalated via the Quality Management System
Completing customer service analytics reports and using them to make actionable recommendations
Supporting the business with change controls, audit actions and quality investigations where needed
Any other duties as assigned to support the overall objectives of the team and organisationBasic Qualifications | Education:
Educated to National standards
Background / experience in scientific environment desirable
Ability to prioritise workload to meet deadlines
Good Microsoft Office skills including Word, Excel, Power Point & OutlookCompetencies:
Leadership: The ability to inspire and guide a team towards achieving high performance and meeting customer service goals
Communication: Excellent verbal and written communication skills to effectively interact with both customers and team members
Problem-Solving: The capability to quickly identify issues and implement effective solutions to resolve customer complaints and improve service processes
Adaptability: The ability to adjust to changing situations and environments, ensuring the team can handle various customer service scenarios
Analytical Skills: Proficiency in analysing data and metrics to make informed decisions and improve customer service operationsRandstad Business Support is acting as an Employment Business in relation to this vacancyBefore You Apply
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