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Customer Service Team Lead
Job Posted: 38 minutes ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Customer Service Team Lead
Cardiff - Hybrid, 3 days in office
£35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy
This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team.
This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business.
In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front.
The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets.
A great opportunity to join a thriving business where you will be given flexibility and autonomy.
The Role:
Analyse, improve, and manage customer support procedures to align with business objectives
Handle support tickets directly while guiding the team in resolving customer issues
Lead the support team by example, promoting efficiency and effective problem-solving
Collaborate with other departments to develop solutions and boost overall productivity
The Person:
Proven experience as a Customer Support Team Lead or in a similar role
Strong technical knowledge of SQL and practical experience with Jira Service Management
Demonstrated ability to lead a team effectively while managing day-to-day support operations
Hands-on experience handling customer service tickets alongside team leadership responsibilitiesBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Team Lead job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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