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Customer Service Team Leader
Job Posted: an hour ago
Salary: £ 13.33 - 13.33 / Hour
Job Type: Temporary
Location: Coventry, West Midlands (County)
Expire in: a month
Job Description
We are seeking an experienced Customer Service Team Leader to join our client’s team on an ongoing temporary basis. This role is ideal for a proactive, results-driven leader with a passion for customer service and operational excellence. The successful candidate will play a key role in managing a dynamic team, ensuring best practices are followed, and driving performance improvements within the records management operation.
Working hours are Monday to Friday 9am to 5pm
Target start date is Monday 5 January 2026
Key Responsibilities:
As the Customer Service Team Leader, you will be responsible for overseeing the day-to-day management of the team, ensuring that service levels and targets are met, and that continuous improvements are implemented to enhance efficiency and service delivery.
* Lead & supervise the customer service & admin team on a daily basis
* Allocate team resources effectively to meet SLA requirements and targets
* Track team performance using KPIs, supporting continuous improvement
* Train and mentor team members to build skills, maintain morale, and enhance performance
* Suggest and implement process improvements to increase efficiency and accuracy
* Collaborate with other teams to resolve operational issues and ensure smooth workflows
* Ensure compliance with health & safety procedures, company policies, and processes
* Oversee equipment safety & maintenance ensuring all tools are used appropriately and safely
* Provide regular reports & updates to management on team performance and key metrics
The Ideal Candidate Will Have:
* Relevant experience in a customer service or administration role
* Strong organisational skills with the ability to effectively manage multiple tasks
* Effective time management and punctuality, ensuring deadlines are consistently met
* Team collaboration skills, with the ability to work independently and as part of a wider team
* Proven supervisory/leadership experience in managing teams, ideally within customer service or admin functions
* Problem-Solving abilities to resolve challenges quickly and effectively
* Proficiency in Microsoft Office, particularly Excel, for tracking data and generating reports
* Ability to work under pressure, handling multiple priorities and maintaining quality service
* Flexibility & adaptability, comfortable in a fast-moving and evolving environmentBefore You Apply
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