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Customer Service Team Leader

Job Posted: 41 minutes ago

Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Bridgwater, Somerset

Expire in: a month

Job Description

Are you a natural leader who thrives on inspiring others and driving success? Do you bring unstoppable energy, ambition, and a passion for achieving results? If that sounds like you, we've got an opportunity you won't want to miss! 

JOB TITLE: Customer Service Team Leader

LOCATION: Bridgwater, Somerset

SALARY: Circa £32,000 dependant on experience

HOURS: Monday - Friday, 8:30am till 5:00pm

BENEFITS:

22 days annual leave plus Bank Holidays
Free parking
Cycle to Work scheme
Company Pension (4% employer / 5% employee)
Supportive and collaborative team
Forward-thinking and rapidly growing businessWe are seeking a well-organised and driven Team Leader who thrives on being a supportive, patient and successful leader to join a highly established and growing business in Bridgwater. As well as working alongside a busy Customer Service and Scheduling team, you will inspire the team of 4 to deliver exceptional results whilst maintaining a high level of customer service. You will lead by example, drive performance and support your team in achieving targets and building strong relationships with the technicians and customers.

Main Responsibilities: 

Empower Sales with quick, accurate info-literature, specs, certifications.
Drive efficiency and proactive workflows across Customer Service & Scheduling.
Partner with Operations to hit KPIs and SLAs while streamlining processes.
Own shared inboxes-organised responsive, and under control.
Resolve customer issues fast or escalate to the right contact.
Process orders flawlessly via phone and email, following company standards.
Manage internal workflows and customer SLAs with precision.
Schedule smart-book reactive and planned work to the right tech, every time.
Optimise technician days for maximum productivity and efficiency.
Keep jobs on track-meet KPIs or escalate when needed.
Collaborate with field teams to improve and simplify processes.
Own the customer journey-from first contact to final resolution.Key Skills:

Prior experience leading and managing an effective team
Strong interpersonal skills and ability to build relationships.
Customer focus and commitment to delivering high-quality service.
A quick learner who excels working in a fast-paced environment
 Can react quickly to queries/issues and respond appropriately.
Excellent IT and communication skills.
Effective planning and organising abilities.
High level of accuracy.
Ability to initiate process improvement changes.If you're seeking an exciting new role for 2026 being part of an incredibly successful company then please don't delay in applying.

Next Steps:
 Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Bridgwater, Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!