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Customer Service Team Leader

Job Posted: 14 hours ago

Salary: £ 33,780 - 33,780 / Annum
Job Type: Permanent
Location: Hemel Hempstead, Hertfordshire

Expire in: a month

Job Description

Role: Customer Service Team Leader
Location: Hemel Hempstead - Hybrid working
Salary: £33,780 (increasing after sucessfully completing prpbationary period) + Benefits 

Contract: Full-time, Permanent

About the Role
We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead.

In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day.

You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.

Key Responsibilities of this Customer Service Team Leader

Lead and inspire a team of customer service advisors to deliver exceptional service.
Monitor performance, provide coaching, and conduct regular one-to-one reviews.
Handle escalated queries, ensuring swift resolution and customer satisfaction.
Implement best practices to improve efficiency and service quality.
Collaborate with other departments to streamline processes and enhance customer experience.
Report on KPIs and contribute ideas for continuous improvement.About You
We're looking for a Customer Service Team Leader who is:

Experienced in customer service leadership, ideally within a fast-paced environment.
Passionate about people development and skilled in coaching and motivating teams.
Organised and proactive, with strong problem-solving abilities.
Excellent communicator with a customer-first mindset.
Adaptable and able to thrive under pressure.What We Offer for this Customer Service Team Leader role

Competitive salary and performance-related bonus.
Comprehensive training and career development opportunities.
Supportive team culture with recognition for achievements.
Generous holiday allowance and flexible working options.Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Hemel Hempstead, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!