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Customer service team leader

Job Posted: a day ago

Salary: £ 33,000 - 36,000 / Annum
Job Type: Permanent
Location: Edenbridge, Kent

Expire in: a month

Job Description

Customer Service Team Leader
 Edenbridge
 £33,000 - £36,000
 Monday-Friday, 9am-5pm 
Immediate start available  
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function. 
You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.

The Role

Lead, coach, and develop the internal customer service/administration team
Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
Manage workload allocation, team performance, and service delivery
Take ownership of invoicing, customer contracts, and month-end reporting
Handle contract amendments, cancellations, and customer queries
Ensure processes are efficient, accurate, and continuously improving
Step in operationally when needed and maintain a strong understanding of all functions

What We're Looking For

Proven experience in a leadership or supervisory role
A proactive, hands-on approach with strong decision-making ability
Tenacious, organised, and highly detail-oriented
Strong systems skills - particularly Excel (VLOOKUPs, Pivot Tables)
Confident managing processes, data and administrative workflows
Excellent communication and people management skills
Comfortable in a fast-paced, evolving SME environment

Why Apply?

Genuine opportunity to shape and improve a growing team
High level of autonomy and responsibility
Work closely with senior leadership
Join a business that values innovation, teamwork and customer excellence
If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you

Before You Apply

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Looking for your next career move? Join a top company hiring Customer service team leader job near me in Edenbridge, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!