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Customer Service Team Leader

Job Posted: 6 days ago

Salary: £ 36,580 - 36,580 / Annum
Job Type: Contract
Location: TN1, Royal Tunbridge Wells, Kent

Expire in: 22 days

Job Description

Role Summary

Step into a role where you shape the heartbeat of customer experience. As the Customer Services Team Leader, you’ll be the driving force behind a high‑performing team, championing service excellence and ensuring every customer interaction reflects the organisation’s values.

You’ll guide and develop Senior Advisors, lead on complaints coordination, and act as the go‑to expert for delivering a truly customer‑centric service. With a blend of leadership, coaching, problem‑solving, and cross‑department collaboration, you’ll help create a culture of continuous improvement—where customer insight sparks real change.

From overseeing day‑to‑day operations to influencing service improvements and supporting colleagues across the business, this role puts you at the centre of shaping how customers experience the organisation. If you’re passionate about people, motivated by making things better, and energised by variety, this is a chance to make a meaningful impact every single day.

Salary: £36,580

Hours of work: 35

Contract: 7 Month FTC

Probation Period: 6 Months

Notice Period: 1 Month

For more information or to apply, click 'Apply now

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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in TN1, Royal Tunbridge Wells, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!