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Customer Service Team Leader

Job Posted: 7 days ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Poole

Expire in: 21 days

Job Description

Customer Services Team Leader | Poole | Up to £36,000

Ready to lead a team rather than just be part of one? This is a genuine leadership role where you'll take ownership of a five-person customer service team, drive performance, and have real influence over how the department runs. As a Customer Services Team Leader with an established global solutions provider, your leadership will be visible, valued, and rewarded.

As a Customer Services Team Leader, you will benefit from:

Monthly profit share bonus scheme
30 days paid holiday
Company sick pay
Free onsite parking and free lunch every Friday
Perks at Work scheme, subsidised workplace massage and employee assistance programme
A modern, open plan office with a supportive, people-first culture
As a Customer Services Team Leader, your responsibilities will include:

Leading, coaching and developing a team of 5 Customer Experience Associates, holding them accountable against clear KPIs
Owning service standards across phone and email, ensuring response times and order processing targets are consistently hit
Managing team workloads and priorities, keeping accuracy and attention to detail front and centre
Delivering internal improvement projects on time and to a high standard
Overseeing order processing, account set-ups, consignments and commercial invoicing across ERP and CRM systems
Leading from the front, stepping in on calls and customer queries when the team needs you
As a Customer Services Team Leader, your experience will include:

Proven experience leading or supervising a team within customer service, sales support or order processing
A track record of managing team performance against KPIs, including coaching and one-to-ones
Confidence working with ERP and CRM systems, with strong Excel skills
Experience in a B2B, distribution or product-led environment
A calm, organised approach with high accuracy under pressure
If you're a Customer Services Team Leader ready to put your own stamp on a team and see the direct impact of your leadership, this is your next step. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Poole! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!