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Customer Service Team Leader

Job Posted: 16 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Immingham, United Kingdom

Expire in: 12 days

Job Description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Team Leader.

Be part of the movement - and play your part.   

About the role  

As Customer Service Team Leader, you'll be responsible for overseeing the day-to-day activities of our Customer Service Coordinators, ensuring customers receive the highest levels of service while supporting team development, performance, and engagement.

You will be responsible for:

Supervising and supporting a team of Customer Service Coordinators

Delegating tasks and managing workloads in line with business priorities

Acting as the first point of escalation for customer and team-related issues

Ensuring customer enquiries, delivery issues, delays, and tracking requests are resolved efficiently and professionally

Monitoring workload volumes and adjusting team resources to meet demand

Providing coaching, guidance, and ongoing support to team members

Producing KPI reports and ensuring service level agreements (SLAs) are consistently achieved

About you 

You'll have previous experience leading, motivating, and developing a team, with strong delegation and performance management skills. You'll be a confident communicator with excellent verbal and written communication skills and a genuine passion for delivering exceptional customer service.

You'll thrive in this role if you have a positive, can-do attitude and enjoy solving problems in a fast-paced environment. You'll be empathetic to both customer and colleague needs, able to think on your feet, and confident making decisions when challenges arise. As a natural motivator who leads by example, you'll be committed to driving team performance while creating a positive and supportive working environment.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Full employee assistance programme including:

Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

Huge range of retail discounts from high street and online retailers

Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Immingham, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!