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Customer Service Team Leader
Job Posted: 14 hours ago
Salary: £ 27,000 - 33,000 / Annum
Job Type: Permanent
Location: Brighton, East Sussex
Expire in: a month
Job Description
The position of Customer Service Team Leader is an excellent opportunity to lead a customer-focused team. The role is based in centra Brighton, where you will manage day-to-day operations and ensure the highest level of customer satisfaction.
Client Details
This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience
Description
Oversee the daily operations of the customer service team to maintain a high standard of service.
Mentor and support team members to ensure they reach their full potential.
Develop and implement strategies to improve customer satisfaction and retention.
Handle escalated customer queries and ensure prompt resolution.
Monitor and report on team performance metrics.
Collaborate with other departments to streamline customer service operations.
Ensure compliance with company policies and industry regulations.
Identify opportunities for process improvements and implement changes effectively.Profile
A successful Customer Service Team Leader should have:
Proven experience in a customer service leadership role.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal abilities.
Experience in managing team performance and delivering results.
Knowledge of the Leisure, Travel & Tourism industry is advantageous.
Ability to remain calm and professional under pressure.
Proficiency in relevant software and tools for reporting and communication.Job Offer
A competitive salary of £27,000 - £33,000 per annum.
Performance-related bonus to reward your achievements.
33 days of holiday leave to maintain work-life balance.
A permanent position in a well-established organisation.
Opportunities to grow within the TeamThis role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journeyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Brighton, East Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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