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Customer Service Team Leader
Job Posted: 11 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: DH1, Durham, County Durham
Expire in: a month
Job Description
Imperial Recruitment is looking for a motivated, people-focused leader with a passion for sustainability and outstanding customer service to join our client’s team. This is an exciting opportunity to lead and inspire a customer service team while making a real impact in a fast-paced, forward-thinking environment.
About the Company
Our client provides sustainable waste management solutions that help businesses reduce their environmental impact. With over 25 years of experience, they deliver practical solutions that balance environmental responsibility with business needs.
Why Join?
* Impact: Help businesses turn waste into valuable resources.
* Innovation: Be part of a forward-thinking organisation using modern technologies and sustainable solutions.
* Career Growth: Access professional development and leadership opportunities.
* Competitive Rewards: Strong salary package with an annual profit share bonus.
* Collaboration: Lead a passionate team while working closely with sales and operations.
* Work-Life Balance: Flexible environment focused on wellbeing.
Role Overview
As Customer Service Team Leader, you will lead, support, and develop a team of Customer Service Executives, ensuring a seamless and professional customer experience. You will drive team performance, improve processes, and contribute to company growth.
Key Responsibilities:
* Lead, mentor, and motivate the team to achieve targets.
* Conduct performance reviews, provide coaching, and identify training needs.
* Oversee daily management of customer inquiries and complaints.
* Monitor service quality and implement improvements.
* Analyse data to identify trends and opportunities for process improvements.
* Support departmental strategy and contribute ideas for innovation and scalability.
* Act as an escalation point for complex customer queries and high-value accounts.
What We’re Looking For:
* Proven experience leading a customer service team.
* Strong B2B customer service background.
* Excellent communication skills.
* Proactive, solutions-driven mindset.
* Organised with experience using CRM systems and analysing metrics.
* Passion for sustainability and driving positive change.
Apply Today
Contact Rob at Imperial Recruitment or applyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in DH1, Durham, County Durham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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