Hiring Now: Customer Service Team Manager Near You – Apply Today!
Your Next Customer Service Team Manager Job Starts Here – Apply Now!
Customer Service Team Manager
Job Posted: 12 hours ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Red Recruitment is recruiting a Customer Service Team Manager in Cardiff to join an award-winning company, which is looking for an experienced and passionate Team Manager to join their team.
As a Customer Service Team Manager, you will be leading and managing a team of Customer Service Agents to ensure the consistent delivery of a high-quality customer experience. This role plays a key part in maintaining service standards, supporting team development, and contributing to the overall success of the Customer Service function.
The salary for this position is up to £40,000 per annum.
Benefits and Package for a Customer Service Team Manager:
Salary: Up to £40,000 per annum (annual bonus)
Hours: Full-time
Location: Cardiff City Centre
Contract Type: Permanent
32 days holiday (inc. bank holidays)
Holiday Buy Scheme
Health Cash Plan
Perkbox
Tech Scheme
Cycle to Work Scheme
Life Assurance
Employee Assistance Programme
Bonus scheme
Commission pay
Performance bonus
Quarterly bonus
Casual dress
Company events
Company pension
Employee discount
Health & well being programme
Referral programme
Sick pay
Store discount Key Responsibilities of a Customer Service Team Manager:
Leading, supporting, and managing a team of Customer Service Agents, fostering a positive and performance-focused environment
Ensuring that all team members consistently uphold service standards and values in every customer interaction
Maintaining and continually enhancing service quality by monitoring key performance indicators (KPIs), customer satisfaction scores, and contact resolution rates
Implementing improvements based on customer feedback, quality audits, and operational trends to ensure service excellence is consistently achieved
Delivering structured coaching, ongoing training, and regular performance reviews to support staff development and drive improvements in service deliveryKey Skills and Experience of a Customer Service Team Manager:
You should have demonstrable experience managing a customer service team, ideally within a regulated or insurance environment
Having strong coaching and mentoring abilities with a focus on personal and team development is required
You should be comfortable working with data and KPIs to make informed, strategic decisions
Having outstanding interpersonal and communication abilities, both written and verbal, is required
Having a deep understanding of customer service principles, best practices, and operational efficiency is requiredIf you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Team Manager job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).