Hiring Now: Customer Services Advisor Near You – Apply Today!

Your Next Customer Services Advisor Job Starts Here – Apply Now!

Customer Services Advisor

Job Posted: 11 days ago

Salary: £ 13 - 14 / Annum
Job Type: Temporary
Location: BB11, Burnley, Lancashire

Expire in: 16 days

Job Description

Job Role: Customer Service/Contact Centre Advisor

Location: Hapton, Burnley

Job Type: Temporary Long Term 6 months plus

Working Pattern: Monday – Friday / Between the hours of 8.30am – 5.30pm / 37.5 Hours per week

Pay Rate: £12.71 per hour which increases after 12 weeks to £14 per hour, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks

Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

***DBS and Financial Fit checks required***

Duties:

  * Receiving inbound calls regarding technical enquiries

  * Manage the timely resolution of customer concerns

  * Providing advice and guidance

  * Taking payments over the phone

  * Updating customer details on the internal bespoke system

  * Contacting customers regarding alerts on their account

  * Assist in the monitoring of device status’ and problem solving to resolve device malfunctions

  * Produce and despatch personalised customer communications being fully compliant to GDPR

  * Security checks over the phone with customers

  * Manage customer and colleague expectations through good quality communication

  * Closing down alerts on the system

  * Providing information for reports to team leaders / managers

  * Other duties as outlined by line manager

Key Skills:

  * Previous experience of working in a service delivery environment is essential

  * Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office

  * Attention to detail is essential

  * Ability to work under pressure and act decisively

  * Ability to communicate with members of the public and have the ability to defuse situations

  * A flexible can-do attitude and professional

  * Excellent communicator, written and verbal

  * Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines

  * Working to targets

Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Services Advisor job near me in BB11, Burnley, Lancashire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!