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Customer Services Advisor

Job Posted: 22 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Temporary
Location: Southampton

Expire in: 5 days

Job Description

Date posted: 10 April 2026

Job Description:

French Speaking Customer Service/Product Specialist

Please note this job role does involve occasional weekend and evening working!

About the Role

We are looking for a Customer Service/Product Specialist with a strong background in delivering top-tier customer support, ideally through a digital ticketing system. If you thrive in a fast-paced environment and enjoy helping customers, this could be the perfect opportunity for you.

In this role, you'll develop in-depth knowledge of our outdoor product range, assisting both potential and existing customers. Our customer interactions take place across multiple channels, including Phone, WhatsApp, Facebook Messenger, Instagram DMs, Email, and SMS.

Key Responsibilities

✔ Respond to customer inquiries via the Gorgias ticketing system across various communication channels

✔ Provide high-quality, efficient, and accurate resolutions to customer queries

✔ Follow established processes for returns, exchanges, and other customer requests

✔ Work flexible shifts, including evenings and weekends

✔ Quickly adapt to new processes and updates

✔ Collaborate with the team to maintain and improve our 4.7/Excellent Trustpilot rating

Who You Are

We're seeking enthusiastic, customer-focused individuals with a passion for the outdoors. You'll have a keen eye for detail and a strong drive to help customers while ensuring efficiency and following company processes.

You're a positive, problem-solver who enjoys working in a dynamic team.

You should have experience in:

✔ Delivering exceptional customer service across multiple channels

✔ Meeting key performance indicators (KPIs) and maintaining strong CSAT scores

✔ Using customer service or ticketing platforms (experience with Gorgias is a bonus!)

What We Offer

✔ Competitive salary

✔ Flexible shift patterns - Five 8-hour shifts per week (Monday to Sunday)

✔ Hybrid work options - Evening and weekend shifts can be done remotely

✔ Free on-site parking

✔ Fully stocked office kitchen - Enjoy tea, coffee, biscuits, and fresh fruit

Why You'll Love Working With Us

✔ Casual dress code

✔ Friendly, relaxed company culture

✔ Exciting growth opportunities - Be part of a fast-growing company with global ambitions

✔ Regular team socials and chances to test our product range

If this sounds like the perfect role for you, we'd love to hear from you!

£25,000

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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