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Customer Services Advisor
Job Posted: 4 days ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Contract
Location: CF47, Merthyr Tydfil, Merthyr Tydfil County Borough
Expire in: 23 days
Job Description
One of my local government clients are currently recruiting an experienced Customer Services Advisor on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
To provide library services and support to access and use library services to all residents, students, and anyone employed in MTCBC.
Main Responsibilities:
* Opening and closing of Merthyr Tydfil Central Library.
* To assist the Library Manager in supervising library staff and ensuring that assigned duties are carried out.
* To assist the Library Manager in organising and overseeing the Homelinks library service, and collecting usage figures.
* To assist the Library Manager in oversight of the Reservation Service.
* To assist the Library Manager in carrying out banking of takings.
* To assist the Library Manager in taking visitor figures from people counters at Merthyr Library.
* To assist the Library Manager in answering enquiries from library users.
* To carry out customer service duties on Library Reception i.e. issue and discharge of books; shelving of library books; enrolling library members; collecting fines; dealing with library members enquiries; assisting library members to access and use IT equipment at the Library; assisting library members to access and use online library services.
* The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation
* To undertake such other duties and responsibilities as may be allocated from time to time.
* To compile and report statistical information.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel LtdBefore You Apply
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