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Customer Services Application Officer

Job Posted: 12 days ago

Salary: £ 14.24 - 14.24 / Hour
Job Type: Temporary
Location: Oxfordshire

Expire in: 15 days

Job Description

Customer Services Application Officer 

Pay: £14.24 per hour
Job Type: Part-time (22 hours per week) - temp till end of September with potential 12-month FTC 
Location: Hybrid (Oxford - Town Hall / Home working)The Role

We are seeking enthusiastic, motivated, and detail-oriented individuals to support the administration of a large-scale property licensing scheme. This role plays a key part in ensuring private rented properties meet required safety and management standards.

This is a fast-paced, entry-level opportunity where full training will be provided. You will be working with a high volume of applications, customer queries, and data, contributing to a busy and proactive team environment. There is opportunity for progression based on performance, including the potential to move onto a fixed-term contract.

Day-to-Day Responsibilities

Processing Selective Licensing applications accurately using internal systems
Handling inbound calls and making outbound calls to support application progress
Managing and responding to a high volume of emails
Inputting, reviewing, and validating data in line with procedures and quality standards
Following detailed procedures and adapting to changes in legislation and processes
Liaising with customers and colleagues to resolve queries
Prioritising workloads to meet deadlines and performance targets
Supporting team call coverage during core hours and meeting service level expectations
Maintaining confidentiality and handling sensitive data appropriately
Contributing to continuous improvement and service qualityRequired Skills & Experience

Strong written and verbal communication skills
Excellent customer service experience
Ability to follow complex procedures with high attention to detail
Confident using IT systems and able to quickly learn new software
Good organisational skills with the ability to prioritise workload independently
Problem-solving mindset with a proactive approach
Ability to work effectively in a fast-paced, team-oriented environmentAdditional Information

Working Hours: 22 hours per week (flexible across the week)
Contract: Agency role with potential progression to a 12-month fixed-term contract
Interview Dates: 5th June or 8th JuneTo apply for the Customer Services Application Officer position, please submit your CV detailing your relevant experience

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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