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Customer Services Assistant

Job Posted: 6 hours ago

Salary: £ 14 - 15 / Hour
Job Type: Temporary
Location: Cambridge

Expire in: a month

Job Description

Customer Services Assistant required on a temp basis to start ASAP for 6 months.
 
 Pay rate: £15 per hour
 Hours: 9am - 5pm
 Location: North of Cambridge City, working 4 days from home and 1 in the office each week
 
 Duties:
Receive, log and prioritise complaints promptly and accurately
Liaison with tenants, contractors and the maintenance team
Confirm appointments and follow up on outcomes
Review issues against tenancy records and service agreements
Maintain clear case notes and records
Escalate complex or unresolved matters
Contribute to process improvements
 Your skills/experience:
Proven experience handling customer enquiries
Strong verbal and written communication
Accurate record keeping
 If you have the relevant experience and are available and happy to commit to a 6 month temp role then please forward your CV today

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